Privacy Policy

Last Updated: December 06, 2025

This Privacy Policy explains how Roservice ("we", "us", or "our") collects, uses, and protects your personal information when you use our directory listing platform.

Our Privacy Commitment

Your privacy matters. Here's what we promise:

  • We never sell your data - Your information is not for sale, period.
  • Inactive account deletion - We delete inactive accounts after 90 days of no activity.
  • No tracking after logout - We don't track your browsing after you log out.
  • No third-party sharing - We don't share your information with third parties.
  • Legal requests only - We respond only to valid legal requests, not fishing expeditions.
  • Full encryption - All data is encrypted at rest and in transit.
  • Complete deletion available - Request complete account deletion anytime.

1. Information We Collect

We collect information that you provide directly to us when using our platform:

For All Users:
  • Account Information: Email address, password, and display name
  • Usage Data: Information about how you interact with our platform, including pages visited and features used
  • Device Information: Browser type, IP address, and device identifiers
  • Communications: Feedback, support requests, and other communications with us
For Companions (Additional Information):
  • Profile Information: Display name, age, bio, location, occupation, and education level
  • Contact Information: Telegram username, WhatsApp number, and phone number
  • Profile Photos: Portfolio images you upload to your profile
  • Service Details: Hourly rates, activities offered, availability, and policies
  • Verification Documents: Identity documents submitted for verification purposes

2. How We Use Your Information

We use the information we collect to:

  • Operate and maintain our directory listing platform
  • Process companion applications and conduct verification
  • Display companion profiles in our public directory
  • Enable clients to browse and discover companions
  • Send important platform notifications and updates
  • Respond to your inquiries and provide customer support
  • Enforce our Terms of Service and platform policies
  • Detect and prevent fraud, abuse, and security issues
  • Improve our platform and develop new features
  • Comply with legal obligations

3. Information Sharing and Disclosure

Public Profile Information (Companions)

When you create a companion profile, certain information is made publicly available in our directory, including:

  • Display name, age, and location
  • Bio, occupation, and education level
  • Hourly rates and activities offered
  • Availability and policies
  • Contact methods you choose to display
  • Portfolio photos (subject to your privacy settings)
Photo Privacy Controls

Companions can control who sees their photos through privacy settings:

  • Public: Visible to everyone
  • Registered Users Only: Visible only to logged-in users
  • Approved Clients Only: Visible only to clients you have approved
  • No Photos: Photos are hidden from all users
We Do Not Share or Sell Your Data

We never sell your data. We do not sell, rent, or share your personal information with third parties for marketing or any other commercial purposes.

We will only disclose your information in the following limited circumstances:

  • With your explicit consent
  • Valid legal requests only: To comply with valid legal requirements or court orders - we do not respond to "fishing expeditions" or overly broad requests
  • To protect our rights, safety, or property in emergency situations
  • With essential service providers who assist in platform operations (under strict confidentiality agreements and only as necessary)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption at rest: All stored data is encrypted using industry-standard encryption
  • Encryption in transit: All data transmitted uses SSL/TLS encryption
  • Secure storage of passwords using industry-standard hashing (bcrypt)
  • Regular security assessments and updates
  • Access controls limiting who can view your information
  • Secure cloud infrastructure for data storage
  • No tracking after logout: We do not track your browsing activity after you log out

Important: While we take reasonable measures to protect your information, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information for as long as:

  • Your account remains active on our platform
  • Necessary to provide you with our services
  • Required to comply with legal obligations
  • Needed to resolve disputes and enforce agreements
Inactive Account Policy: Accounts that have been inactive for 90 days may be automatically deleted. You will receive a notification before deletion, giving you the opportunity to reactivate your account.

Account Deletion:

  • You can request complete account deletion at any time
  • When you delete your account, we will delete or anonymize your personal information within 30 days
  • Some information may be retained where required by law or for legitimate business purposes (e.g., transaction records)

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information in your profile
  • Deletion: Request deletion of your account and personal information
  • Profile Suspension: Companions can suspend their profile visibility at any time
  • Photo Privacy: Control who can view your profile photos
  • Contact Preferences: Choose which contact methods to display
  • Communication Opt-Out: Unsubscribe from non-essential emails

To exercise these rights, please contact us.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences and settings
  • Understand how you use our platform
  • Improve our services and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect some platform functionality.

8. Third-Party Services

Our platform may integrate with third-party services for functionality. These services have their own privacy policies:

  • Cloud Storage: We use Amazon Web Services (AWS) for secure file storage
  • Email Services: We use email service providers for transactional emails
  • Analytics: We may use analytics tools to understand platform usage

We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our platform is intended for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected information from a minor, we will delete it immediately.

10. International Users

Roservice is based in Ghana and our services are primarily directed at users within Ghana. If you access our platform from outside Ghana, please be aware that your information may be transferred to, stored, and processed in Ghana, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification to registered users for material changes

Your continued use of our platform after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Submit a feedback form

Email: roservicegh@gmail.com

Important Notice

Roservice is a directory listing platform. We do not control or monitor communications, arrangements, or transactions that occur directly between clients and companions outside of our platform. Once you contact a companion directly, any information you share is outside the scope of this Privacy Policy.

We strongly recommend:

  • Only sharing personal information necessary for your meeting arrangements
  • Using discretion when communicating outside our platform
  • Being cautious about sharing sensitive personal details

By using Roservice, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

← Back to Home Terms of Service